CAL FIRE Recognizes its Public Safety Telecommunicators

National Public Safety Telecommunications Week runs April 14-20

When an emergency strikes, the public turns to the 9-1-1 system as the lifeline to ensure police, fire and medical personnel are able to respond quickly. Since 9-1-1 operators often go unrecognized, CAL FIRE is taking the opportunity during National Public Safety Telecommunicators Week to highlight the critical role the department’s dispatchers play in an emergency. The national recognition week began on Sunday, April 14 and will run through the Saturday, April 20.

“Our Emergency Command Center personnel are the frontline of any emergency and they help bring calm to an otherwise chaotic and stressful situation,” said Chief Ken Pimlott, director of CAL FIRE. “They are the voice on the otherside of the phone or behind the radio that often go unnoticed by the public.”

CAL FIRE operates 21 Emergency Command Centers (ECC) throughout California that answer over 350,000 calls for help and dispatch out over a thousand different pieces of emergency equipment including fire engines, helicopters and airtankers. Approximately 100 local fire departments contract with CAL FIRE to provide dispatching services.

National Public Safety Telecommunicators Week was started by Congress back in 1991 to help highlight the thousands of individuals who respond to emergency calls. These men and woman are there 24/7 to aid and dispatch emergency professionals and resources during a crisis.



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